Tech Help Form 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:

1. Ensure the iPad/MacBook Air is connected to your home wifi.

2. If the iPad/MacBook Air is not connecting to Global Protect, follow the suggestions on the APS website for troubleshooting Global protect. (https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/)

3. Basic troubleshooting - restart the iPad/MacBook Air completely, close and reopen the app in question, reinstall the app in question. (https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/)
Student First Name *
Student Last Name *
Grade Level *
Student ID # *
iPad/MacBook Air Asset Tag # *
It is the blue and white label on the back of the device.
Parent Name *
Student Email *
It is the blue and white label on the back of the device.
Please select the issue *
Required
Please explain what happened to your iPad/MacBook Air with as much detail as possible with any error messages. *
Submit
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