Library Satisfaction Survey
This survey will help the Office of Academic Affairs understand your interaction with the Library and the quality of service provided. Your cooperation in completing this survey will help us provide the best possible service to you. This survey is anonymous, so feel free to indicate your candid opinion. Thank you for participating.
Please select which best describes you.
How often do you use the Library's resources?
What is the reason you use the library or its resources? Check all that apply.
Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements:
Library staff treats me fairly and without discrimination.
Strongly Agree
Strongly Disagree
Library staff are interested in me and my needs.
Strongly Agree
Strongly Disagree
Library staff are knowledgeable.
Strongly Agree
Strongly Disagree
Library staff provides quality service.
Strongly Agree
Strongly Disagree
Library staff responds in a timely manner.
Strongly Agree
Strongly Disagree
Library staff are difficult to approach.
Strongly Agree
Strongly Disagree
Please provide any comments about customer service in the library.
Your answer
Please indicate your level of satisfaction concerning the FACILITIES by completing the following statements:
Computers and electronic equipment are accessible in the library.
Printing and photocopying services are adequate.
The library's collection meets my research needs.
Library staff keeps me informed about new services and collections.
Library space is adequate.
Opening hours are adequate.
Please provide any comments about the library facility.
Your answer
Please indicate your level of satisfaction concerning the RESOURCES by completing the following statements:
Resources are appropriate for my course needs.
Resources are easy to find.
Resources are current and relevant.
Borrowing resources policies and procedures are clearly stated on the library's web page.
I usually find the resources I need.
I usually ask library staff for assistance.
I find that there are always resources available that address assignment questions.
Recommendations for new or different resources are listened to by the library staff.
What other services do you feel the library should offer?
Your answer
Comments, Concerns and Suggestions
Your answer
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