Read the FAQ https://zbulo.org/services/border-crossing-permits-peaks-of-the-balkans-via-dinarica/-> II's unlikely you will receive an email reply for questions that are already answered in the FAQ!
For permit applications to the police of Kosovo (crossing OUT of the country), we highly suggest using a passport, those ID cards not clearly bearing biometric-enabled logo are almost always refused - no matter their legal status.
Your input is used to populate the application, it can hardly be changed later and you will likely need to re-apply from the beginning. Therefore please read the instructions carefully and make sure that1) there are no errors and mistakes in your crossing and passport details2) you complete the whole form and fill in personal details, especially the dates and locations! 3) dates are in the format dd.MM.yyyy - for example 25.04.2014, not 15 July etc. 4) there's are +/- or around dates, police requires the exact date - no exceptions!
Once your application was positively reviewed by our staff, you will receive an email to upload scans of your travel documents and complete the payment via PayPal. No account is necessary, it works with credit card or bank account. Please check your spam folder if you don't hear from us within seven business days.