Oops…was it a mistake?
You accidentally dropped an important item in an Electrobac and wish to recover it?
We have a solution, but please take the time to read over the option provided for you.
Note: we will analyze your case in order to avoid any misuses of this special request.

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Email *
Unpredictable: (depends on the filling ratio of the Electrobac, but should be within 90 days)
The fees to recover the device depends on the location of the bin
First and last name *
Phone number *
Shipping address *
City *
Postal code *
Province *
Date item was deposited in Electrobac *
Location of deposit *
Make / Model of item *
Description of item *
IMEI number (or serial number) of item *
Terms & Conditions
You have up to 3 business days after mistakenly dropping the item in the Electrobac to be eligible to submit this recovery request.

We cannot guarantee: (a) that we will find the item in question, and (b) the state in which the item will be found.

We will not be held responsible, under any circumstances.

We reserve the right to refuse any request for lost devices in the Electrobac if we find the request to be invalid, inaccurate, or impossible to fulfill.

Please note that the timeframe for this solution will vary depending on the time of the year, the region where the collection is requested, and any other unforeseen circumstance that may arise from us or from our transportation provider.

The information and details that you provided at the bottom of the first page of this form will be treated as accurate. We will not be held responsible if the information given is incorrect and prevents the delivery of the device to the right place. Any additional costs incurred will be your responsibility.
A copy of your responses will be emailed to the address you provided.
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