2FA Assistance Request
Fill out this form if you wish to have 2FA removed from your STEPN account.

Please try to keep your information as complete and accurate as you can, to demonstrate that you are the genuine owner of this account.

PLEASE USE ENGLISH ONLY. Non-English responses will be considered invalid.
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STEPN Account Email Address *
Date of STEPN account creation/registration *
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Date when 2FA was added to the STEPN account *
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STEPN Account Wallet Address *
Date of last walk/jog/run activity in the STEPN account *
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DD
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YYYY
Date of last buy/sell in the in-app marketplace *
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DD
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YYYY
For tokens, indicate the currencies and amounts per currency (e.g. 10 GST, 30 GMT, 5 SOL) that is currently in your Spending Account (indicate 0 if none; may be an approximate amount) *
For gems, indicate the number of gems in the account, including level and type. (e.g. one level 1 EFF gem, three level 3 COMFORT gem, etc.) (indicate 0 if none; may be an approximate amount) *
For sneakers, indicate the amount of Sneakers in the Spending Account (e.g. 3, 5, 30, etc.) Only the exact sneaker count will be considered a valid answer. *
For sneakers, please put in the Sneaker IDs here, separated by commas (e.g. 50567, 312456876, 3543567)
This form was created by the STEPN team to provide assistance and gather information. STEPN will never ask for your seed phrase. STEPN will not ask for money to process your 2FA assistance request. As resolution depends on how well you can prove you are the owner of the account, filling out this form does NOT guarantee that your 2FA assistance issue will be resolved. Do you understand and agree to send this form to the STEPN team? *
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