How are we doing?
Healthwatch Cambridgeshire and Healthwatch Peterborough are the local champion for people who use health and care services in Cambridgeshire and Peterborough. Their job is to make sure that those who run local health and care services understand and act on what really matters to people.

The local Healthwatch service was merged in April 2017 and is provided by Healthwatch Cambridgeshire and Peterborough, a community interest company (CIC).

Healthwatch Cambridgeshire and Peterborough CIC are developing a strategic work plan for the next five years and need your help. They want to know what you think they are doing well and where they need to improve. They also want to know what you think they should focus on in the future.

They want to hear from everyone who is interested in the work they do. This includes, patients, carers, local voluntary and community organisations, patient groups, as well as NHS and social care commissioners and providers.

Magnify and Grow have been commissioned to find out what a wide range of stakeholders think about Healthwatch Cambridgeshire and Peterborough CIC. Magnify and Grow will be gathering people’s feedback in the following ways:
• On-line survey
• Telephone interviews with key stakeholders

The findings of the survey and telephone interviews will inform the new Healthwatch Cambridgeshire and Peterborough CIC’s 5 year plan. This will set out the strategic direction of the organisation from 2020-2025.

We would be very grateful if you could take some time to answer this survey as honestly as possible. Please give as much information, evidence or examples of good practice as you can. You do not need to provide your name and contact details, unless you would like a response to any issues raised. Furthermore, the final report will present all information anonymously.

Please note, this survey will be live until the 12th July 2019.

I am . . . (please select all that apply) *
Required
I live in . . *
Required
Do you know who Healthwatch are and what they do? *
What is your overall view of the merger between Healthwatch Cambridgeshire and Healthwatch Peterborough? *
Is the single CIC a stronger or weaker organisation now? Or on balance, has not much changed? Please provide more information.
Your answer
Please give your view on how you believe the merger has affected the following areas. *
Better
Worse
No change
Don't know
Ability to do things
Local presence
Effectiveness
Value for money
Engagement with less well represented communities
Awareness of issues for local people
Support for volunteers
Good practice
Meeting people's needs
Marketing and communication
Partnership working
Please provide additional information/evidence where possible to support your answers above.
Your answer
What challenges have arisen from the merger of Healthwatch Cambridgeshire and Healthwatch Peterborough?
Your answer
What do you consider to be the strengths of Healthwatch Cambridgeshire and Peterborough CIC? Please select as many as apply.
What do you consider to be the weaknesses of Healthwatch Cambridgeshire and Peterborough CIC? Please select as many as apply.
Healthwatch Cambridgeshire and Peterborough CIC has 7 values. How well do you think it lives each of these values? *
Very well
OK
Not very well
Don’t know
Independence
Respect
Clear recognition
Credibility
User-focus
Inclusivity
Transparency
Do you think it lives any of its values particularly well or are there any where you feel more focus is needed? (Please explain)
Your answer
How well do you think Healthwatch Cambridgeshire and Healthwatch Peterborough does each of the following? *
Very well
OK
Not very well
Don’t know
Provide information and signposting about health and social care services
Enable people to feedback about their experiences of health and social care services
Collate information and compile reports about people’s experiences and views
Tailor its information to specific users
Gather and use information to highlight concerns regarding local health and services and escalate according to impact and ability to influence change
Scrutinise the quality of patient and public engagement by the providers and commissioners of health and care services
Encourage shared health and care decision making between people and professionals
Monitor concerns and complaints
Review the impacts of service change on people’s experience
How well does Healthwatch Cambridgeshire and Peterborough CIC demonstrate its impact? *
How well do you believe Healthwatch Cambridgeshire and Peterborough CIC remains independent from the local authorities and all health and social care services, providers and commissioners? *
How user-focused do you believe Healthwatch Cambridgeshire and Peterborough CIC is? *
Do you believe Healthwatch Cambridgeshire and Peterborough CIC is open and transparent? *
How well does Healthwatch Cambridgeshire and Peterborough CIC listen to the experiences of local people? *
Is there anything you think they could do differently to listen to the experiences of local people? And if so, how?
Your answer
How well do you think they influence local decision makers? *
Is there anything you think they could do differently to influence local decision makers? And if so, how?
Your answer
How well do you think Healthwatch Cambridgeshire and Peterborough CIC provides information? *
Is there anything you think they could do differently to provide information? And if so, how?
Your answer
What do you expect from a local Healthwatch? Select as many as apply. *
Required
What do you think are the opportunities that Healthwatch Cambridgeshire and Peterborough CIC should be taking advantage of or developing? Please select as many as apply. *
Required
What do you think are the threats facing Healthwatch Cambridgeshire and Peterborough CIC? Please select as many as apply. *
Required
Healthwatch Cambridgeshire and Peterborough CIC's vision is that all people in Cambridgeshire and Peterborough are listened to about their experiences of health and care services, and involved in decisions about their care and how it is delivered. How well do you consider they are working towards this vision? *
What do you see as key for the sustainability of this local Healthwatch?
Your answer
If you would like a response to any of the feedback you have provided, please leave your contact details below.
Your answer
Thank you for taking the time to complete this survey.
Find out more about Healthwatch Cambridgeshire and Peterborough at www.healthwatchcambridgeshire.co.uk and www.healthwatchpeterborough.co.uk
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