Customer Satisfaction Survey
We are committed to continuous improvement and complete customer satisfaction. We value your feedback, your comments will allow us to evaluate the products and services that we offer.
* Required
Customer Name or Reference Number
*
Your answer
Share your experience with us
*
Please confirm the date that your wedding or event took place
MM
/
DD
/
YYYY
PART 1. Handling your enquiry
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The length of time taken to respond to your initial enquiry
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
The clarity of information and communication received
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
The clarity of information viewed on our website.
Excellent
Good
Satisfactory
Unsatisfactory
Required
PART 2. Wedding Consultancy Service
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How would you rate the consultation and guidance you received?
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
How well did we tailor our products and services to suit your requirements?
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
The accessibility of your wedding planner/event manager
Excellent
Good
Satisfactory
Unsatisfactory
Required
PART 3. Planning and Coordination of Event
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Knowledge and expertise of your wedding planner/ Event Manager
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
Accuracy and attention to detail
Excellent
Good
Satisfactory
Unsatisfactory
Required
*
Professionalism and Service Delivery
Excellent
Good
Satisfactory
Unsatisfactory
Required
Additional Comments
Please tell us how we can improve our services (Lotus Event Management is an independent company. We are not affiliated with any other service providers or suppliers whose services may be enlisted to coordinate your event. The feedback given on this form should reflect the services that we provided and the performance of our wedding/event planners).
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