Customer Satisfaction Survey

We are committed to continuous improvement and complete customer satisfaction. We value your feedback, your comments will allow us to evaluate the products and services that we offer.

Customer Name or Reference Number

This is a required question

Share your experience with us

Please confirm the date that your wedding or event took place

PART 1. Handling your enquiry

The length of time taken to respond to your initial enquiry

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

The clarity of information and communication received

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

The clarity of information viewed on our website.

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

PART 2. Wedding Consultancy Service

How would you rate the consultation and guidance you received?

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

How well did we tailor our products and services to suit your requirements?

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

The accessibility of your wedding planner/event manager

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

PART 3. Planning and Coordination of Event

Knowledge and expertise of your wedding planner/ Event Manager

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

Accuracy and attention to detail

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

Professionalism and Service Delivery

Excellent
Good
Satisfactory
Unsatisfactory

This is a required question

Additional Comments

Please tell us how we can improve our services (Lotus Event Management is an independent company. We are not affiliated with any other service providers or suppliers whose services may be enlisted to coordinate your event. The feedback given on this form should reflect the services that we provided and the performance of our wedding/event planners).

This is a required question