MIRI PORT AUTHORITY CUSTOMER SERVICE FEEDBACK
To enable us to improve our services, kindly complete this Customer Service Feedback.
PART I
A1. Which industrial sector are you from? (Sektor industri yang mana anda berurusan?)
A2. Others (Please Specify)
B. How frequent do you interface with us or use our services/ facilities? (Tempoh kekerapan interaksi anda menggunakan perkhidmatan dan kemudahan kami?)
C. Which particular department do you normally deals with? (Bahagian/ Unit mana yang anda sering berurusan?)
PART II.
How do you rate the following as provided by MPA? (Bagaimana anda menilai perkhidmatan yang disediakan oleh Pihak Lembaga Pelabuhan Miri?)
Performance Rating (Penilaian Prestasi)
A. Counter Services (Perkhidmatan Kaunter)
1 Very Poor
2 Poor
3 Average
4 Good
5 Excellent
A1 Friendliness (Kemesraan)
Very Poor
Excellent
Clear selection
A2 Helpfulness (Tahap Bantuan)
Very Poor
Excellent
Clear selection
A3 Effectiveness (Keberkesanan)
Very Poor
Excellent
Clear selection
B. Efficiency Of Equipment / Facilities / Services
1 Very Poor
2 Poor
3 Average
4 Good
5 Excellent
B1 Crane/ Harbour (Kren)
Very Poor
Excellent
Clear selection
B2 Forklift (Jenangkut)
Very Poor
Excellent
Clear selection
B3 Reachstackers (Jentera Pengendalian Kontena)
Very Poor
Excellent
Clear selection
B4 Trailers (Treler)
Very Poor
Excellent
Clear selection
B5 Weightbridge (Mesin Timbang Berat)
Very Poor
Excellent
Clear selection
B6 Cargo Gears (Alat Perkakas Kargo)
Very Poor
Excellent
Clear selection
B7 Office / Building Rental (Pejabat/Bangunan Sewa)
Very Poor
Excellent
Clear selection
B8 Training Facilities (Kemudahan Latihan)
Very Poor
Excellent
Clear selection
B9 Water Supply (Bekalan Air)
Very Poor
Excellent
Clear selection
B10 Berthing/ Mooring Of Vessel (Kapal Berlabuh)
Very Poor
Excellent
Clear selection
B11 Cargo Handling Services (Pengendalian Kargo)
Very Poor
Excellent
Clear selection
B12 Delivery Of Cargo (Pengeluaran Kargo)
Very Poor
Excellent
Clear selection
B13 Measurement of Cargo (Pengukuran Kargo)
Very Poor
Excellent
Clear selection
B14 Bunkering Services (Perkhidmatan Bunkering)
Very Poor
Excellent
Clear selection
B15 Electricity Supply For Reefer Point (Bekalan Elektrik untuk Kotena Ais)
Very Poor
Excellent
Clear selection
C. Port Environment And Safety (Keselamatan & Persekitaran Pelabuhan)
1 Very Poor
2 Poor
3 Average
4 Good
5 Excellent
C1 Cleanliness (Kebersihan)
Very Poor
Excellent
Clear selection
C2 Safety & Health Compliance (Pematuhan kepada Keselamatan & Kesihatan)
Very Poor
Excellent
Clear selection
C3 Security of Cargo, Property & People (Keselamatan Kargo, Harta & Orang)
Very Poor
Excellent
Clear selection
C4 Environmental Compliance (Pematuhan Alam Sekitar)
Very Poor
Excellent
Clear selection
D. Communication (Komunikasi) Are we easily contactable by? (Adakah kami mudah untuk dihubungi melalui saluran sedia ada?)
1 Very Poor
2 Poor
3 Average
4 Good
5 Excellent
D1 Telephone (Telefon)
Very Poor
Excellent
Clear selection
D2 Facsimile (Faks)
Very Poor
Excellent
Clear selection
D3 E-mail (Emel)
Very Poor
Excellent
Clear selection
E. Overall (Keseluruhan)
E1 What is your perception of MPA? (Apakah persepsi anda mengenai Lembaga Pelabuhan Miri?)
F1 Did you encounter any problem during your visit to the port_____ ago? (Adakah anda menghadapi sebarang masalah semasa lawatan/berurusan dengan kami?)
F2 Please specify (Jika ada:)
G. Suggestions for improvement (If any) Cadangan penambahbaikan (Jika ada)
H. Details
Name: *
Designation:
Organization: *
Address: *
Tel No: *
Fax No:
Email:
Date:
Submit
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