Customer Centricity Impact Award
About This Award: As customer expectations and behaviors have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back office processes. This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization have made to improve the focus on the customer.

- Deadline for Awards Application: December 31st, 2018
- Award Finalists Announcement: January 31st, 2019
- Award Winner Announcement: March 13th at the Impact Awards Gala Dinner

How are they judged?

All applications are judged by leading practitioners who have been selected for their experience across multiple industries and are exemplary members of the services delivery community.

Winners are selected through unanimous agreement between the judges – and since SSON and its vendor partners have no influence on decisions, winning an award is a genuine honor and nod to the team’s hard work.

Terms and Conditions
• In the event your organization becomes a finalist or a winner of an Award, you consent to your company's name being used in promotion for the awards program, either by IQPC directly, or by a third party member of the media covering the awards program and/or awards ceremony.
• Only one entry per company per category will be accepted but you may enter all categories if you wish!
• By submitting your application you hereby accept that you have reviewed the rules and regulations for entries, and agree that all information contained within each entry is 100% accurate.

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