LendaBit Customer Survey
For the questions below, please choose the most appropriate option (in your opinion) and enter your answers in the provided fields below. It will take just 2 minutes!
1. Overall, how satisfied or dissatisfied are you with our service?
Neither satisfied nor dissatisfied
2. How would you rate the quality of the service?
Neither high nor low quality
Very low quality
3. Please evaluate if loan application requirements are understandable to you?
Everything is clear
I familiarized myself with answers in FAQ to get things clear
I had to contact Customer Care Team to get answers
I read about loan requirements in FAQ but it didn’t help at all
Nothing is clear to me
4. If you used Loan Calculator, please describe how handy and easy-to-use was it?
It was really easy to get loan calculations
I obtained results by using Loan Calculator but didn’t understand the meaning
I don’t understand numbers and terminology indicated in Loan Calculator
I couldn’t understand how to use Loan Calculator
I’ve not used Loan Calculator yet
5. What prevents you from taking a loan using the LendaBit.com services?
I’ve no collateral
I don’t understand how to do it
I can’t complete the verification process
I think that loan requirements are unfair
I don’t trust your company
6. If you started the verification process but didn’t complete it, can you please explain what prevented you from doing it?
I had no documents at hand
I’m of the opinion that providing the copies of my ID documents is not safe
The verification process is too complicated
I had no time (I was in a hurry)
I faced some technical issues during verification
7. Do you think LendaBit.com has an overly complex website interface or navigation?
Overly complex website interface/navigation
The website has user-friendly navigation/navigation
8. Choose the device you used for user verification.
9. What do we need to do/change in order to strengthen credibility?
Present more information about the company on the website
Official division in my home city
Licensing agreement posted on the website
Company information in the mass media
Partnership with a reputable company
10. How likely is that you would recommend our services to a friend or colleague (rate from 1-10)?
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