Mystery Diner Report
This is an optional report our guests can give to let us know how great we are doing or where we need to improve.
You can remain unknown if you would like or let us know who you are so we may follow up with you.
Either way we thank you in advance for taking the time for being a Mystery Diner.
Email Address
Contact Phone Number
Have you ever been to a catered event from Carnegie Catering? *
About how many times? *
Have you ever visited our restaurant before? *
About how many times? *
On a scale 1-5 How would you rate your last visit? *
Not so Good
Excellent
What is your age bracket? *
Who did you dine with? *
Did you have children in your party? *
Are you confident that this was done with-out the restaurant or catering staff's knowledge. *
What day was your visit? *
Required
What was the date? *
MM
/
DD
/
YYYY
Were you greeted at the door upon your arrival? *
Did you have a reservation? *
Did you have to wait for table? *
About How long? (Was it within the time you were quoted)
Where did you wait? *
During your Visit did you visit did you spend anytime in the bar? *
If you did spend time in the bar how would you rate its atmosphere?
Lowest
Highest
Were you told about the specials? *
Were you offered a drink either from Hostess Server or otherwise? *
What was your servers name? If you do not know, Can you describe her/him? *
How did you feel about the menu? *
What are those missing items? *
Did you order appetizers? *
On a scale of 1-5 How do you rate those appetizers? *
The Worst
The Best
About how long did you wait for those appetizers? *
Did you order entrees? *
On a scale of 1-5 (5 being the best) How do you rate those entrees? *
The Worst
The Best
How long did you wait for those entrees? Did it seem reasonable to you? *
Did your server check with you after serving your entrees to make sure your food was to your liking? *
Were you visited by a manager, owner or hostess at your table just checking in on how your visit was going?
How was the cleanliness of the restaurant? *
The Worst
The Best
Were the lights on in the parking lot? *
Were the restrooms clean? *
If used restrooms please rate their cleanliness
Not so Clean
Very Clean
If this has been a second, third or fourth visit, can you say that each time you came in the place was consistent excellent. *
Further comments on consistency
How did you feel about the noise level? *
Too quiet
Too Loud
Were you distracted by employee conversations either in dinning room or from back in kitchen? *
How likely is it that you will be returning to our place? *
Not Likely
Very Likely
How likely is it that you will recommend our place to a friend or family member *
Not Likely
Very Likely
How did you hear about our place? *
Overall Please rate your experience FOOD *
Something is off
Great place
Overall Please rate your SERVICE experience *
Something is off
Great place
Overall Please rate the ATMOSPHERE *
Something is off
Great place
Any final thoughts or suggestions? *
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