TRES Student Tech Support Request
Before submitting a request, please make sure you have used the Student Technology Resources course (
) in Canvas to see if the solution to your problem is listed there.
If your child is experiencing technical issues using their Chromebook, trying to access Google Meet, or accessing their teachers' Virtual Learning content, please complete this form to receive tech support. Ms. Walker (Technology teacher) and Mrs. Spangler (Media Specialist) will be responding to these requests. Please allow 24 hours for a response.
Parent and Student Information
Parent/Guardian's Last Name
Parent/Guardian's First Name
Preferred Contact E-mail Address
Preferred Contact Phone Number
Child's Grade Level
All virtual learning activities should be accessed using the HCPSS-issued Chromebook device.
What is the number from the Silver HCPSS tag on your HCPSS Chromebook?
Description of Problem
Check the application you need assistance with.
Account information (username and password)
GSuite (Docs, Slides, Sheets, etc.)
HCPSS Connect (Synergy, Family File, etc.)
Briefly describe the problem. Include any steps you have done to solve the problem up until this point.
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This form was created inside of Howard County Public School System.