Customer Satisfaction Survey
We would like to ask you to complete this customer satisfaction survey. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thank you for your help.
1. How satisfactory is cooperation with LenMar?
2. How often do you contact our company?
once a month
every 2 months
every 3 months
once a year or less
3. How well our employees perform?
4. How satisfied are you with our customer service (kindness, involvement)?
5. How satisfied are you with reaction time to queries and orders?
6. Overall, how satisfied are you with quality of our services?
7. How satisfied are you about cooperation with LenMar comparing to other companies providing the same services?
8. How satisfied are you with the information availability concerning your shipment/order?
9. Which of our company’s services do you use?
10. How did you find our offer?
mail or e-mail
I was contacted by phone by a LenMar employee
11. Concerning cooperation with our company, do you plan to:
increase order quantity
decrease order quantity
maintain order quantity
12. What recommendations would you offer concerning cooperation with our company?
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