What you think, matters!
As part of our Customer-Obsession initiatives, CaPEx would like to ask for your feedback and recommendations about how we have served you. Your responses will truly help us improve to serve you even better.

You may refer to the following rating guide:

Survey Rating Scale:
                   Excellent                        (5)  
                   Very Satisfactory          (4)
                   Satisfactory                   (3)
                   Needs Improvement     (2)
                   Unacceptable                (1)

By submitting your feedback, you agree to send your information to Cargo Padala Express Forwarding Services Corp. (CaPEx) and you agree to use this information according to our PRIVACY POLICY.
Name: *
Company: *
Position: *
1) ON-TIME DELIVERY: Cargoes delivery at the destination within the timeframe committed? *
2) PRICE: Our rates are reasonably priced? *
3) TRIP SCHEDULE: Trips are aligned to my business requirements? *
4) AGILITY AND ACCURACY: Any changes to commitment are informed to clients immediately? *
5) FLEXIBILITY OF SERVICES: We offer appropriate services that suits your requirements/needs? *
6) QUALITY OF SERVICE: Service free from error or rework? *
7) SPEED OF SERVICE: Transactions, paperwork or operational, are done quickly without sacrificing quality? *
8) EASE OF SERVICE: Transacting from start of booking to closing of sale and delivery of service are readily is easy? *
9) SAFETY AND SECURITY: We are in the business of safety and as such, do we demonstrate adherence to health, safety and environmental standards? *
10) CUSTOMER SERVICE: Our team of engaged professionals and experts in their area of operations, is readily available to assist you with any concerns before, during or after a shipment? *
11) Which factors influenced you the most to transact with CaPEx? Please choose 3. *
12) Which aspect do you think needs further improvement for CaPEx? Please choose 3. *
13) What are the 3 factors that will keep you choose CaPEx as your preferred Service Provider? Please choose 3. *
14) Will you refer us to friends or colleagues with logistics requirements? *
15) Please tell us OTHER factor/s that you feel are important to you but were not on the list. *
Thank you for your time and effort in answering this survey!
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