Directional, Reference, & Technology Transactional Statistics
Transactional statistics to help determine library staff busyness and preferred services conducted

• Directional questions consist of location of Registrar/Admission/Other department, bathroom, bound periodicals, etc.
• Short Reference questions take 4 minutes or less to answer and include helping students locate materials on shelf, and microfilm assignments.
• Long Reference questions take 5 minutes or more to answer and include helping students locate materials on shelf and, microfilm assignments.
• Technology questions consist of printing, software assistance, microfilm reader/printer troubleshooting, and copier assistance.

Dorothy W. Hightower Collaborative Learning Center & Library
Date (mm/dd/yyyy)
MM
/
DD
/
YYYY
Time (Hour only e.g. 8:00, 9:00, 10:00 etc)
Time
:
Type of Transaction
Gate Count (Enter '0' during day & exact number at end of day)
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