Complete the notes below. Write ONE WORD ONLY for each answer.

Conflict at work
Conflict mostly consists of behavior in the general category of (31) ....................
Often a result of people wanting to prove their (32) ....................
Also cause by differences in (33) .................... between people
(34)..................  conflicts: people more concerned about own team than about company
Conflict related stress can cause (35) ...................... that may last for months

Chief Executives (CEOs)
Many have both (36) ................. and anxiety
May not like to have their decisions questioned
There may be conflict between people who have different (37) ........................

Other managers
A structure that is more (38) ...................... may create a feeling of uncertainty about who staff should report to

Minimizing conflict
Bosses need to try hard to gain (39) ..................
Someone from outside the company may be given the role of (40) ...................... in order to resolve conflicts