Go Direct Charge Station Safety Recall
Complete this form to initiate your repair of the Go Direct Charge Station for the safety recall.
About the Recall

This is an important safety recall. We have recently learned of an issue with an extremely small number of Go Direct® Charge Stations (order code GDX-CRG) that have overheated while charging certain sensors. Our records show that you or your school have purchased a Go Direct Charge Station either by itself (GDX-CRG) or as part of a Teacher Pack of sensors (order code GDX-TMP-TP or GDX-PH-TP). This recall applies to all Go Direct Charge Stations purchased prior to December 15, 2023.

What do you need to do?
  1. Unplug and stop using the Vernier Go Direct Charge Station immediately.
  2. Arrange for a retrofit of the Charge Station to eliminate this problem by providing your information in this form.
  3. Print out the prepaid UPS label, and send the charge station(s) alone. Do not include the product box, cable, power supply, or any sensors.
You will receive a prepaid UPS label to return the unit(s) for a free retrofit in one business day.

Please keep accessories, power supplies, packaging, and sensors. We anticipate your units will be returned approximately 3 weeks from the date we receive them.

We apologize for any inconvenience this may cause.
How many Vernier Charge Station units will you be sending in? *
How many boxes will you be shipping the Vernier Charge Station units in? *
Please keep all accessories, power supplies, packaging, and sensors. Only send back the charge station for repairs.
Contact Information
First Name *
Last Name *
School Name *
Email Address *
Phone Number
Return Shipping Address
Please provide the shipping address to return your charge station(s). Double check the address for accuracy.
Address Line 1 *
Address Line 2
Address Line 3
City *
State *
Zip Code *
Additional Information
For customers outside the U.S, please include your country below. You will be contacted to make the appropriate arrangements to put your units back into good working order.
This recall was conducted, voluntarily by the company, under the Consumer Product Safety Commission’s Fast Track Recall process. Fast Track Recalls are initiated by firms who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Vernier Software & Technology.

Does this form look suspicious? Report

Google Forms