Material Source Customer Experience Survey

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Thank you for visiting Material Source! We are committed to providing art making materials for you and your classes, and are always looking for ways to improve our services. This survey will give you a chance to share your feedback on things we do well and recommend changes that would improve our customer experience.

Are you a student, staff, or faculty?

Student

Staff

Faculty

How did you hear about Material Source?

Faculty/instructor

Staff

Students

Material Source Website

School orientation/tour

What locations have you visited and purchased materials from? (please select all locations)

Maclean Material Source (112 S. Michigan, room 806)

Sharp Material Source (37 S Wabash, room 333)

280 Material Source (280 S Columbus, room B1-31)

280 Material Source Wood & Metal Shop

Sullivan Material Source (36 S Wabash, SFS shop)

Sharp Tool Checkout (37 S Wabash, room 316)

How often do you use Material Source?

Frequently (1+ times a week)

Somewhat frequently (every 2-3 weeks)

Every now and then (about once a month)

Rarely (once or twice a semester)

I almost never use Material Source

Clear selection

What is the primary reason you use Material Source

It is convenient

The materials I need are hard to find elsewhere

The materials are cheaper than other retailers

My instructor tells me too

Other:

If another retailer sells a product that Material Source also sells, what would make you choose to purchase from another retailer? Select all that apply.

I find things cheaper at other stores

Other stores are more convenient than Material Source

It is hard to navigate Material Source stores

Other:

On a scale of 1-5, how do you feel about the layout/look of Material Source storefronts?

5 - I really like them, I think they are in good locations, laid out well, and easy to navigate.

4 - I like them, there could be a couple improvements but they meet my expectations.

3 - I feel neutral about them. They could be better, they could be worse.

2 - They do a few things well but need major improvements.

1 - I avoid making purchases at Material Source because of their storefronts.

Clear selection

If in the last question you answered 4 or less, what improvements could be made to the store layouts? What specific issues lowered your rating? (Please specify location(s) if possible)

On a scale of 1-5, how do you feel about the layout/look of the Material Source website/?

5 - I really like the website, it's accessible, easy to navigate, and clear

4 - I like the website, there could be a couple improvements but they meet my expectations.

3 - I feel neutral about the website. Or I didn't know it existed before now

2 - I don't like it, it needs some major improvements.

1 - I avoid using the website or consider it completely unhelpful.

Clear selection

If in the last question you answered 4 or less, what improvements could be made to the website? What specific issues lowered your rating?

Are there any further thoughts/opinions that you have on Material Source that you would like to share?

Optional: If you would like a response to your thoughts and questions please leave an email that you would like us to contact you with below.

You can also email us directly at saicmaterials@saic.edu at any time.

Submit

Clear form

Never submit passwords through Google Forms.

This form was created inside of Art Institute of Chicago.

Does this form look suspicious? Report

Forms