USER SATISFACTION SURVEY – UNIVERSITI MALAYSIA PAHANG LIBRARY
Assalamualaikum w.b.t. and good day,

"In order to help us, serve you better"

The aim of this survey is to get library user feedback on the services, facilities and infrastructure provided by the library. Kindly please answer the questions below and give your feedback based on your experience with us.

For further information please contact:
Affida Abu Bakar | 09-5493136 | affida@ump.edu.my
Muhammed Fawwaz Abdul Rasid | 09-4245651 | mfawwaz@ump.edu.my
Sharifah Nazirah Syed Omar | 09-5493146 | snazirah@ump.edu.my

Thank you.
RESPONDENT DETAILS
Category *
LIBRARY COLLECTION
Please select the number associated with your satisfaction level for each of the library collection. Leave items blank if not applicable.
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
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2
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5
Library collections (eg: books,journals,magazines,media collection) (SATISFACTION LEVEL)
Library collections (eg: books,journals,magazines,media collection) (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
Online databases/journals/e-books (eg: Science Direct,WOS) (SATISFACTION LEVEL)
Online databases/journals/e-books (eg: Science Direct,WOS) (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
4
5
Books are systematically shelved and traceable (SATISFACTION LEVEL)
Books are systematically shelved and traceable (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
Thesis/ undergraduate project paper collection (SATISFACTION LEVEL)
Thesis/ undergraduate project paper collection (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
Examination paper (SATISFACTION LEVEL)
Examination paper (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
4
5
eFIND @ OPAC (SATISFACTION LEVEL)
eFIND @ OPAC (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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Ez-Proxy (SATISFACTION LEVEL)
Ez-Proxy (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
UMP Institutional Repository (UMP IR)(SATISFACTION LEVEL)
UMP Institutional Repository (UMP IR) (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library collection. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
eColLIB (SATISFACTION LEVEL)
eColLIB (IMPORTANCE LEVEL)
How frequent do you use online databases? *
LIBRARY FACILITIES
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
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5
Learning environment (temperature, lighting, safe, conducive) (SATISFACTION LEVEL)
Learning environment (temperature, lighting, safe, conducive) (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
Computer facilities (SATISFACTION LEVEL)
Computer facilities (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
4
5
Self-check machine/Book drop machine (SATISFACTION LEVEL)
Self-check machine/Book drop machine (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
4
5
Hotspot system (Wifi/Wireless) (SATISFACTION LEVEL)
Hotspot system (Wifi/Wireless) (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
Photocopying and printing facilities (SATISFACTION LEVEL)
Photocopying and printing facilities (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
24 hour room (SATISFACTION LEVEL)
24 hour room (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
Seminar room (SATISFACTION LEVEL)
Seminar room (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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5
Auditorium (SATISFACTION LEVEL)
Auditorium (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library facilities. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
Surau (SATISFACTION LEVEL)
Surau (IMPORTANCE LEVEL)
LIBRARY SERVICES
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
Inter Library Loan (ILL) service (SATISFACTION LEVEL)
Inter Library Loan (ILL) service (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
4
5
User Education Program/Class (SATISFACTION LEVEL)
User Education Program/Class (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
3
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Ask A Librarian / reference services (SATISFACTION LEVEL)
Ask A Librarian / reference services (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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Customer service counter (SATISFACTION LEVEL)
Customer service counter (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
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Library opening hours (SATISFACTION LEVEL)
Library opening hours (IMPORTANCE LEVEL)
Please select the number associated with your satisfaction and importance level for each of the library services. Leave items blank if not applicable. *
Level of Satisfaction 1- Strongly dissatisfied 2- Dissatisfied 3- Neutral 4- Satisfied 5- Strongly satisfied Level of Importance 1- Strongly unimportant 2- Unimportant 3- Moderately important 4- Important 5- Very important
1
2
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5
Friendly and professional staff (SATISFACTION LEVEL)
Friendly and professional staff (IMPORTANCE LEVEL)
Kindly give your comments/suggestions to enable us to improve our services and facilities.
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