How can we do better? (this will take 3 minutes of your time)
This feedback form is completely anonymous. The aim of this survey is to help us find areas of our business that we should improve upon.

Luxus Chocolate
Website: www.luxuschocolate.com
Email: info@luxuschocolate.com
Address: Latvia, Riga, Balta street 1B (head office)
Office Hours: 9:00 - 18:00 Monday to Friday (UTC+2 or UTC+3 during DST)
Phone: +371 29277364
Conventions
Answers to this survey are constructed on a scale from 1 to 5 where 1 is generally something disappointing and 5 is something very positive
The prices are acceptable *
No, your products are expensive :(
Yes, they are in line with the market :)
I understand what products you produce *
No, I'm still confused :(
Yes, website made it crystal clear :)
Production and delivery time is acceptable *
No, too long :(
Yes, totally adequate :)
Our product line covers my current needs (you do have a product that I'm interested in) *
No, you don't have what I need :(
Yes, you do have what I need :)
It is problematic for me to pay by bank remittance *
Yes, that's inconvenient :(
No, no problems :)
It is problematic for me to pay on "100% advance payment" basis *
Yes, that's inconvenient :(
No, no problems :)
www.luxuschocolate.com website is easy to navigate *
No, I find it difficult :(
Yes, very easy :)
I'm fine with that fact you are not in my home country and that it implies shipping expenses *
No, this is an obstacle for me to place an order :(
Yes, as long as you can make and deliver what I need :)
I have nothing against Belgian chocolate (the one that we use in production) *
No, it does not meet my criteria :(
Yes, that's respected quality chocolate :)
I understand what is a set-up cost and acknowledge it's common in businesses where products are custom made *
No, that's something new to me, I don't like it :(
Yes, I understand its necessity :)
I don't want or don't have time to get into technical details of artwork files and their formats *
Yes, I don't have the files to send :(
No, I have the files which I can send without a problem :)
I understand your products may contain dairy products (milk), gluten and nuts and this is not a problem *
Yes, it is a problem :(
No, it's not a problem :)
How likely is it that you would recommend Luxus Chocolate to a friend or colleague? *
Not at all likely
Extremely likely
(optional) I am from this country
Your answer
(optional) I don't order anything from you because (in case if you actually don't):
Your answer
(optional) Any other comments which have not been addressed by above questions. Write anything you wish
Your answer
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