LiveChat Inc. is now investigating how people engage in live chatting with companies and institutions. Help us to make live chatting even better and take part in our research.
If you are interested, fill in a short recruitment questionnaire. Please note that we will contact only selected respondents to invite them for 45 minutes remote session. We offer 25$ Amazon Gift Card as an incentive for the time devoted.
If you have any further questions, don’t hesitate to contact me directly at:
Marta Zagdanska, ux research lead at LiveChat Inc.
How do you usually contact companies and institutions?
Social media (i.e. Facebook, Instagram, Twitter)
Messaging app (i.e. Messenger, WhatsApp, Viber)
Face to face
When was the last time you used live chat on a website to contact a company or institution?
Less than 1 week ago
From 1 week to 4 weeks ago
From 1 month to 3 months ago
From 3 to 6 months ago
Over 6 months ago
I have never used a live chat
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