Astrid Weber is a UX Research Manager at Google's headquarters in California. She leads the Youtube Rapid Research team which conducts research on all aspects of the user-facing parts of the platform. Astrid has a Master's degree in Communication Sciences and Design from the University of the Arts in Berlin and a Bachelor of Arts from the Art Institute of Chicago. Her research focuses on accessibility, emerging markets and technology in the context of migration.
In spring 2017 a team of volunteers partnered up with Google.org and the International Rescue Committee to rethink their online information offering for refugees who come to Europe to seek asylum. The goal of the project was to apply human centered design processes to an unstable information environment. Working out of refugee camps in in Athens, Greece and Belgrade, Serbia, the team built learning resources to help designers understand people's' backgrounds, introduce them to their current situations, and future opportunities. In this talk Astrid Weber discusses the ways in which empathy and immersive learning were valuable in redesigning an app to support some of the most marginalized user groups in the world.