QA Guidelines Quiz

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QA Guidelines Quiz

What is your name? *

Which of the following statements is true? Before sending an email you should ........ *

Read the customer's email thoroughly and draft a response.

Reply to the first question the customer asks.

Call the courier company to track the parcel.

Send an email asking the customer for more information.

What does QA stand for? *

Question and Answer

Quality Assurance

Quickly Answered

Quite Useful Answer

What happens if your email is QA'd back to you? *

The email is sent to the customer

You get the opportunity to fix the error

A manager will be angry with you

How do we spell dispatched? *

Dispatched

Despatched

What must you include in every email? *

A reference number

Your email address

A hyperlink

A tracking number

If the customer's name appears in an email, do you need to use it? *

Yes

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