Exchange Form

At Ecoland, your satisfaction is important to us. If something’s not quite right with your order, whether you've received the wrong item, your product arrived damaged, or you'd like to request an exchange, we offer a smooth and simple process to guide you through it.

Eligibility for Exchanges

  • Requests must be made within 3 days of receiving your order.

  • Products must be unused, in their original packaging, and accompanied by a proof of purchase.

  • In case of a change of mind, we offer an exchange only (not refund).

  • For damaged or incorrect items, please provide clear images as proof.

How It Works

To start a return or exchange, kindly fill out our Product Exchange & Refund Form with the following details:

  • Your contact info and order number

  • Reason for return or exchange

  • A brief description of the issue

  • Your preferred resolution: exchange, refund, or store credit

Once we receive your request, our team will review it and respond promptly.

Please note: Return shipping charges will be the customer’s responsibility, unless the return is due to a mistake or damaged item on our part.

Need Help?

If you have any questions, feel free to reach out:

  • Email: support@ecoland.pk

  • WhatsApp: +92 321 2151402

We appreciate your trust in Ecoland, and we’ll always do our best to make your experience a positive one.


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Full Name *
Contact Number:    *
 Email Address:   *
Order Number:    *
Date of Purchase:    *
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Product Name(s):   *
Reason for Exchange or Refund:   (Please select one) *
Describe the issue:    *
Preferred Resolution:  (Please select one)    *
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