The Maker's Hub Online
Thank you for checking out our application! This application is to sell with us ONLINE.
----- B A C K S T O R Y -----
TMH got it's start in 2017 by introducing a new, safer and more professional way to do business. A centralized pickup service for online makers.
Cheryl, the owner, brings years of retail experience from Canadian retailers; Jacob, Dynamite and Jean Machine. As well, ran her own successful handmade business in Durham for 5 years. Cheryl has worked in customer service for over 25 years and takes great pride in delivering an incredible customer experience.
In 2020 TMH won first place in the Reader's Choice Awards for 'Best Boutique', 'Best Online Boutique', and 'Best Distribution'. This was extra special for us, as it was voted on by the people of Durham. We will be working hard in 2021 to honour our status of #1.
Our online Boutique opened in 2019. Our vision was, and still is, to provide makers and artisans with a multi-vendor selling platform that offers support and community. In 2020 we expanded our virtual marketplace to include our FB shopping group 'The Local Market'. Which now includes over 5,000 members and growing!!
We promote and drive traffic to the website through our social media channels (FB/IG), as well as in our retail store. Feel free to checkout @themakershubofdurham to checkout our feeds.
----- 2020 S T A T S -----
Some of our site stats for last year.
Annual sessions 52,304
Daily sessions 150-400
Returning customer rate 25.34%
Conversion rate 2.56%
Our analytics consistently perform above industry average.
----- P R I C I N G -----
- selling on our website
- seller dashboard
- 'Featured Brand' collection
- FB shopping group 'The Local Market'
- vendor support group
With our high value on customer service and experience, we do not charge our shoppers fees to shop with us, but instead ask our vendors to build the cost of business into their pricing. This creates a better customer experience for our shoppers.
A full break down of what's covered in our monthly fee and commission can be found below.
----- R E Q U I R E M E N T S -----
To be accepted, vendors must have a creative, handmade element to their process and finished product.
***Food vendors must work in a Dinesafe approved kitchen, hold a current Food Handlers permit and business insurance.***
***Bath & Body vendors are required to have business insurance and industry compliant labeling.***
Orders through our website, for pickup, must be at TMH in Whitby, 1380 Hopkins St Unit #5. Otherwise shipped directly to the customer.
New vendors are committed to a 3 month term to start. Cancellations require 14 days notice.
----- P I C K U P S ------
Pickup credits may be purchased in bulk. Credits do not expire and may be used for all your orders (not just those sold with us).
- 1 month storage
- pickup notification
- pickup reminders @ 15, 28, 45 days
- status tracking
Porch pickup and meet ups to exchange are prohibited unless approved by TMH.
If you would like more info about this service, email us at
----- S H I P P I N G -----
All vendors may offer shipping. This is not mandatory.
Shipping is coming to our online Boutique in 2021! Until then vendors can offer shipping directly and make arrangements/payment directly with customers.
---- V A L U E -----
TMH provides all vendors with a seller's dashboard. This dashboard syncs with our point of sale, allowing vendors to be notified of sales real-time, receive sales stats, manage stock and more.
TMH provides detailed monthly sales reports.
Payouts are made monthly by direct deposit.
ADT security and cameras on site.
Safe, secure, tracked and trusted, pickup service.
----- TURNAROUND TIME GUARANTEE -----
Turnaround expectations are 14 days or less. During the peak shopping season, 21 days is considered reasonable, but less preferred.
Guarantees are displayed clearly in each listing.
----- S U P P O R T -----
At The Hub, we love to support our vendors. Some of the ways we do this is through our private vendor's group, knowledge sharing, transparency, networking, video tutorials, Zoom Maker-Meetups partnered with the BACD, and of course sharing tips and tricks we've learned over the years. Our motto is Community Over Competition and that's truly the heart of what we do.
----- R E G I O N -----
TMH is Durham Region based. Our application is open to Durham and surrounding regions.
Invites will come by email from
. We recommend adding our email address to your contacts to avoid our invite getting spammed or junked.
We look forward to reviewing your application!
The Maker's Hub
1380 Hopkins St Unit 5 Whitby
- - - - - - - - - - - - - -
Monthly rental payment covers;
- use of website
- seller dashboard
- custom listing template
- website service & maintenence
- software & plugin fees
12% commission covers;
- processing/merchant fees
- deposit fees
- this fee is charged by Shopify for the transaction which we directly pass on
Email Address - Please double check for any errors! If it's not right, we can't reach you.
What city/town do you live in?
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