Customer Focus Award - Zokit Business Awards 2019

This award recognises businesses that have customer service excellence throughout the whole customer journey and can demonstrate that the customer is at the heart of their business.

The Zokit Business Awards will be presented at SPRINGCONF on Thur 17th May 2018. Full details of this event can be found at

The awards are open to any business that operates in South Wales.

The application must be completed and submitted in one browser session, so for the longer responses we advise you type your answers using your favourite word processing application then copy and paste into the relevant answer fields.

Applying for an award is free although businesses who are shortlisted will need to purchase at least one ticket to the springconf gala award presentation so that there is a representative to accept the award if they are announced as an award winner. The ticket price is £79 and includes a 3 course lunch and high level networking as well as VIP seating for the keynote talk. An invoice for your ticket will be generated once the application has been accepted. Payment is due by 31st March (and only if your application successfully reaches finalist stage).

If you haven't received confirmation by receipt from us within 3 days of applying or you are having difficulty with the application form or require the application form in an alternative format, please contact us on 02921 111 232 or

Email address *
Full Name *
Your answer
Business Name *
Your answer
Your Position in the Business *
Your answer
Contact Number *
Your answer
Alternative Contact Number
Your answer
Business Address *
Your answer
Approximately how many years ago did your business start? *
Your answer
What's the Legal Identity of Your Business? *
Brief Outline of Your Business *
In fewer than 50 words
Your answer
Tell us why your business should be considered for the Customer Focus Award? *
In 500 words or fewer, describe how your business is designed with the customer in mind. Please include how your business markets to and engages with customers, what steps you take to ensure your staff know how to deal with customers and deliver great service every time they engage with a customer. Outline what customer research/feedback you have undertaken and how you use that information to refine your business. You may also wish to include a copy of any customer service charter you may have and a link to your customer testimonials.
Your answer
Statements *
Please tick all
Terms & Conditions
-- The Zokit Business Awards 2019 are free for any business to enter as long they operate in South Wales. Finalist will need to purchase at least one ticket to the gala awards lunch held on 16th May 2019.
-- Entry to up to 5 categories is allowed. All finalists will also be included in the Business of The Year shortlist
-- All information is confidential and will only be used by Zokit and issued to the judging panel for the sole purpose of judging the awards.
-- Please note the maximum word count where indicated for responses to the certain questions. This word count limit does not include the questions. Entries exceeding the word count will not be shortlisted
-- Entries to the Zokit Business Awards will be judged by a judging panel made of sponsors, independent proven business leaders, including representatives of Zokit.
-- Incomplete entries will not be judged.
-- Applicants must have the authority of the business owner to enter their organisation into the Awards.
-- Entry forms will become the property of the Zokit and will not be returned.
-- Zokit reserves the right to withdraw an award from any applicant supplying false information within their entry.
-- The closing date for entries to the Zokit Business Awards 2019 is 28th February 2019
-- The judges’ decision is final and no further correspondence will be entered into.
-- No employee or subsidiary of the sponsors of Zokit Business Awards shall be entitled to enter the category they are sponsoring.
-- Entries that have been shortlisted for the awards will be announced around mid March. All shortlisted entries are required to purchase at least one ticket to Springconf held on 16th May 2019 (10am - 3pm) so they are available to receive the award if they are announced to be the winner. Payment for the ticket must be received by 31st March 2019. The ticket fee is £79.
-- The Awards will be filmed and photographed with images and footage being used in promotions and marketing
-- By submitting an entry for the Zokit Business Awards 2019 you agree to these terms and conditions.
A copy of your responses will be emailed to the address you provided.
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