We can assist you:
Please note that we have a large volume of requests at the moment and are working to get back to customers in regard to their booking based on departure date, and airline deadlines.
Email address *
BYOjet booking number *
e.g. (8 Digits, eg 54728281). Please ensure you provide the right booking number. If your booking number isn't correctly provided we will be unable to find your flights
Your answer
Departure Date * *
MM
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DD
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YYYY
Full Name (First Name, Last Name) *
This should be the name of the customer who purchased the flights, please do not submit this form for each individual passenger. We will apply your request to all customers on your itinerary automatically.
Your answer
Phone Number to contact regarding booking (We suggest Mobile) *
Your answer
ASSISTANCE OPTIONS
OPTION 1: CREDIT SHELL
What this means is, we will inform your airline that you will not be travelling and they will place the value of your ticket into a credit that can be used to travel at a later date (up to 12 months after your original booking was created).

You do not pay any upfront fees, you will pay the applicable reissue/change fees plus any airfare difference at the time you book your new flights. (Some airlines have waived reissue/change fees due to COVID-19 this will apply when you rebook). Normal BYO fees apply.

You still have the option to put your ticket in for refund up to 12 months prior to the original date of issue. Normal fare rules will apply at the time of requesting your refund.

If you select this option we will put your flight into a credit with your airline and contact you in the near future with the details.

Choose this option if you want to change. You can then rebook your flights in a few weeks when the COVID-19 situation starts to normalise.
You will pay the applicable reissue/change fees plus any airfare difference at the time you book your new flights.
Approx airline change fee $150 - $500 pp + ABY fee AUD140.00 pp. (Infants exempt) . (Some airlines have waived reissue/change fees due to COVID-19 this will apply when you rebook). Normal BYO fees apply.
OPTION 2: STILL WISH TO TRAVEL
What this means is, you don't wish for us to cancel your travel plans at this time and wish to go ahead without any changes.
Your Choice: *
A copy of your responses will be emailed to the address you provided.
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