Hilton Equipment for Repair - Service
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Did you purchase your equipment from Hilton Laminating? *
Equipment make and model *
Equipment purchase date *
MM
/
DD
/
YYYY
Enter serial number
Under Warranty *
Describe machine problem *
Check the boxes that relate to your equipment *
Required
Do you require your equipment to be collected? *
Company name
Contact name *
Address *
Contact number *
Contact email *
Service terms & conditions
PREPARING YOUR EQUIPMENT FOR COLLECTION:
Hilton can organise collection and delivery of your equipment. Your cooperation is required to ensure
that items are not damaged in transit. Please ensure the equipment being collected is: wrapped in
bubble wrap / protected by shredded paper / crumpled newspaper, placed in a sealed box, left at
reception and addressed to HILTON LAMINATING 78-82 Pacific Dr Keysborough Vic 3173.
Hilton Laminating do not take responsibility If your item is not prepared as stated above and is damaged in transit.
COURIER DETAILS AND COSTS:
Courier fees will incur for both collection and delivery of equipment. The costs will vary depending on
your location and weight. Please contact your sales representative for further details.
EQUIPMENT OWN COURIER / DROP OFF:
You can return the equipment using your own courier or drop it off to our Head Office.  We will not accept any equipment unless this form has been completed.
EQUIPMENT UNDER WARRANTY
If the equipment is under warranty, no charges will occur. Your warranty is valid for machine faults only and does not cover user error. If you are charged for a repair and your machine is under warranty, it infers that it was a user error and as such unrelated to the equipment itself.
LARGE EQUIPMENT SERVICE CALL:
If you request a service call for large equipment, please submit the form and our service manager will contact to arrange an appointment.
WHAT TO DO WITH THIS FORM ONCE COMPLETED:
Please submit this form, thus indicating the returned goods are ready for collection. Once we have received the form, a courier shall be arranged.
ESTIMATED COLLECTION TIME AND REPAIR TIME:
It is our aim to complete your repair/service and return your equipment with minimal downtime. In some instances this is not always possible and wait time may be longer than expected.
SERVICE FEE SCHEDULE:
Servicing starts at $125 + GST plus courier fees.  
In some cases, parts me be required to perform repairs at additional costs and some equipment may not be serviceable and a quote for replacement equipment will be supplied.


*PLEASE DO NOT SEND CORDS BACK WITH EQUIPMENT*
Please check the box below to indicate you agree with all Hilton Laminating's Service terms & conditions. *
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