2019 Customer Survey - Teen Edition
Library Leadership Wants to Hear From You! The Library Board of Trustees thanks you in advance for sharing your thoughts and ideas as part of the strategic planning process. After completing the survey, let us know and you will receive a raffle ticket or gift certificate from Lee's Hoagie House! One entry per person, please.
On average, how often do you visit the Huntingdon Valley Library? *
How would you rate each of the following services? *
5 - Very good
4
3
2
1 - Very poor
N/A - Not applicable
Customer service (in person, over the phone, etc.)
Staff help in finding new authors, genres, homework and research resources
Young adult book displays including new YA fiction and monthly displays
Teen programs and events through the school year
Teen programs and events in the summer
Summer reading program (reading log incentives, prizes, Summer Quest Bingo)
Library collection (books, movies, music, audiobooks)
Website (online calendar, program registration, contact information)
Social media (FB page, Instagram teen page, Twitter teen page, weekly newsletter)
Online resources and catalog
Building (quiet study area, teen lounge, event rooms)
Computers, Wi-Fi, and printer
Hours of operation
Other: Explain below
Your answer
Overall, how would you grade the library? *
How important do you find each of the following services? *
Critical
Very important
Important
Somewhat important
Not important
NA
Access to new reading material, books to read, new authors and genres
Homework and research assistance
Teen programs, events, and activities
Place to hang out with friends
Teen lounge/Board games, chess, and puzzles
Reading/quiet study areas
Internet access and printing
Help with using computers, mobile devices, etc.
Graphic novels and magazines
Requesting books from other libraries
Online services (calendar, ebooks, catalog, research databases)
Photocopiers/scanner
Teen Advisory Board
Other: Explain below
Your answer
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