Western Allegheny Community Library Strategic Plan: Public Survey
As part of our strategic planning initiative, the Western Allegheny Community Library Board of Trustees has undertaken a modest preliminary study to determine any changes from existing conditions that might be appropriate and desirable in order to better satisfy the needs and expectations for the delivery of enhanced public library services to the community.

As an initial public input opportunity we have developed this survey to measure your impressions of the current services you've used, and experiences you've had at the Library. Please take a little time to complete the following questions which will record your selections and offer room for comments. At the end of the survey you have the option to provide your contact information or remain anonymous.

Thank you in advance for your thoughtful completion of the Western Allegheny Community Library Survey!

Please help us determine our demographic range by providing the following information about which age-appropriate services you or your family use at WACl
On average, how often do you visit the library?
If you answered "Never" on the previous question, we'd like to know what we could do that might better serve your interests or bring you in to the library.
Your answer
WACL is open Monday - Thursday 9 - 8, Friday and Saturday 9 - 2 and Sunday (Labor Day - Memorial Day) 1 -5. Do your find the Library's open hours and regular schedule for programming satisfactory?
Your answer
How do you most often find out about WACL services and events (check all that apply)
Overall, do you find communication about happenings at the Library to be sufficient for your needs?
Do you have any ideas about how the Library could better promote their programs and services to the community?
Your answer
How would your rate each of the following library services
Excellent
Good
Fair
Poor
Don't know/ Not applicable
Customer Service
Collection (books, DVD's, music, games, etc.)
Programs (classes, storytimes, speakers, etc.)
Library web presence (website, catalog, emails, etc.)
Inter-library loan
Library Policies
Computers, printers, and internet
Building and grounds
Electronic services (downloadable books, music, videos, databases etc.)
Parking availability
Are there additional services you would like to see offered at the Library? If yes, please explain.
Your answer
Please tell us which Library programs you have attended in the last year.
Please tell us about your experience with Library programs, what did you enjoy, what could we do better.
Your answer
Are there other types of programs you would like to see the Library offer?
Your answer
Have you checked out any of the Library's non-traditional items? Please check all that you have tried.
Are there additional items you would like to see available to check-out at the library?
Your answer
Have you visited the Book Bus?
If you have visited the Book Bus, please tell us about your experience.
Your answer
Overall, do you find the available space satisfactory for your effective use of the Library? For example: table and comfortable seating space, browsing space between shelves, general space for interior movement, meeting and group space, availability of public computers, power outlets, etc.
How could the Library improve the space and furnishings?
Your answer
How would you rate the library staff?
Excellent
Good
Fair
Poor
Don't know/ Not applicable
Friendly
Helpful
Knowledgeable
Accomodating
Overall, how would you rate your satisfaction with the Library?
If your were to help us by participating in further Library Strategic Planning public input opportunities, which format would you most enjoy?
Most Preferable
I'd Consider It
Not Likely I'd Participate
Further questionaires
In-person workshops - weeknights
In-person workshops - weekend during the day
Committee membership
One-time focus group event
Do you have any additional thoughts or suggestions you would like to share with the library?
Your answer
Name
Your answer
Address
Your answer
Phone
Your answer
E-mail
Your answer
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