MUTUAL BENEFITS ASSURANCE PLC
SURVEY FOR SERVICE QUALITY
Dear Esteemed Customer,
We appreciate you for your patronage and support. As part of our desire to serve you more, we hereby request for your feedback on our services in order to offer you a better service experience.
Kindly tick the box as appropriate.
Please provide your fullname
1. How long have you been with Mutual Benefits as a customer?
Less than a year
1 year to 2 years
3 years to 5 years
Above 5 years
2. How many policies do you have with Mutual Benefits?
More than 3 policies
3. What factor influenced you to choose Mutual Benefits
Brand and Reputation
Suitability of product for personal need
Reliability of the company.
4. What class of policy do you have?
Life policy only
Non-Life Policy only
Life and General Policy
5. Do you know the expiry/Maturity date of your policy?
6. Have you read through the policy to know the details of your policy?
7. Does the policy suit or satisfy your need?
8. How would you like to make payment?
ATM via Quickteller
Bank online Transfer
9. How would you rate the speed of our response and resolution of your request?
10. How would you rate our officers?
11. Based on your experience with us, how likely are you to continue doing business with us?
12. Would you recommend us to a friend or colleague?
13. Please share with us a few things we could do better.
Send me a copy of my responses.
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