MDP - Level 3 Certification Exam
Complete this certification test once you've completed your MDP booklet and the required workshops.
Email *
Team Member Name *
Store Number *
Date
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What are your three goals when it comes to customer experience? Select all that apply. *
1 point
To do hospitality well, you should first:
1 point
Clear selection
A Profit & Loss Statement show your store’s income across 1 day. *
1 point
EBITDA stands for: *
0 points
Manager #1 has an AWUS of $15,000 and a food cost of $5,000. Manager #2 has an AWUS of$20,000 and a food cost of $6,000. Which Manager has a lower food cost percentage? *
1 point
If a store has weekly fixed costs of $3,490, and a contribution margin ratio of 18.2%, their breakeven AWUS would be:
1 point
Clear selection
Contribution margin is defined as: *
1 point
It would be important to change quantities for items in EFO under these circumstances: (select all that apply) *
1 point
In the EFO tool, the sales projections are broken down per week instead of per day. *
1 point
The first step in changing store culture around Image, or any other initiative, is to: *
1 point
You want to execute a Gap Analysis and are trying to identify a trend in your store. A trend that you might notice could be... *
1 point
The 5 steps of Gap Analysis are: *
1 point
If a TM has completed an online quiz which tab can you go into to gather additional information? *
1 point
Future sales trends are important when deciding who to hire. *
1 point
_________ is the best predictor of future performance. *
1 point
What is the STAR response technique that is used in the interviewing process? *
1 point
The first thing you should do when preparing for an interview is to define what success looks like. *
1 point
What two techniques can you use to help get a STAR response from the candidate you’re interviewing? *
1 point
What are some of the benefits to using the ATS (Applicant Tracking System)? Select all that apply. *
1 point
Don’t be too critical of a product plan that comes to you. No complete plan should be turned down if it hits all 5 steps of gap analysis process! *
1 point
What is customer acquisition? *
1 point
What is one sales building activity you can do to help retain customers? *
1 point
What is the first ingredient of a Local Store Marketing plan? *
1 point
Goals should always be _____, _____, _____, _____. *
1 point
Where is a good place to display the sales goals? *
1 point
“One-and-done” adjustments to your store’s service are: *
1 point
Aces in their places means… *
1 point
During slow times during a shift, it is best to… *
1 point
Which of the following is not an important characteristic of a great plan to improve service? *
1 point
Pulse can generate a forecast for you by taking the previous _______________ and averaging them out. *
1 point
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