ELSAN - Customer Satisfaction Survey

Thank you for taking the time to participate in our brief survey. Your feedback is essential to us in how we can better improve our service to meet your needs as our customer.
Your responses will remain confidential.
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    A. Please select Yes or No for the following

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    B. How satisfied are you with Elsan in the following areas

    Reliability
    Quality
    Price
    Packaging
    Delivery Performance
    Responsiveness of Customer Service Representative
    Customer visit frequency of Customer Service Representatives
    Processing Time of Complaints
    Satisfaction with Complaint Handling
    Technical Team Performance
    Please enter one response per row
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    C. Do you purchase winding wire from suppliers other than Elsan?

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    D. If you purchase magnet or paper insulated wires from other suppliers, how does Elsan compare in terms of the following areas

    Reliability
    Quality
    Price
    Packaging
    Delivery Performance
    Responsiveness of Customer Service Representative
    Customer visit frequency of Customer Service Representatives
    Processing Time of Complaints
    Satisfaction with Complaint Handling
    Technical Team Performance
    Please enter one response per row

    E. Please rate the following for the usage of Elsan’s website

    File Downloading (Product Catalogue, Quality Documents, Price List)
    Freight Tracking and Tracing Module
    Ease of finding information of interest
    Clarity of the writing
    Timeliness
    Please enter one response per row
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    F- Do you have any other comments that you would like to share with Elsan?

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