ELSAN - Customer Satisfaction Survey
Thank you for taking the time to participate in our brief survey. Your feedback is essential to us in how we can better improve our service to meet your needs as our customer.
Your responses will remain confidential.
Contact Person *
Company *
Phone
E-Mail *
A. Please select Yes or No for the following
1-Are you a current customer of Elsan?
Clear selection
2- Do you have a copy of the Product Catalog?
Clear selection
3- Does Elsan provide you sufficient technical information in the Catalog?
Clear selection
If No, which additional information should be added?
4- Would you like to see new products added to our Catalog?
Clear selection
If Yes, which Products?
5- Do you use “Freight Tracking and Tracing” module on our website to follow up with your shipments?
Clear selection
B. How satisfied are you with Elsan in the following areas
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Reliability
Quality
Price
Packaging
Delivery Performance
Responsiveness of Customer Service Representative
Customer visit frequency of Customer Service Representatives
Processing Time of Complaints
Satisfaction with Complaint Handling
Technical Team Performance
Clear selection
Suggestions for Improvement
C. Do you purchase winding wire from suppliers other than Elsan?
Clear selection
Which standards do you purchase from each supplier?
D. If you purchase magnet or paper insulated wires from other suppliers, how does Elsan compare in terms of the following areas
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Reliability
Quality
Price
Packaging
Delivery Performance
Responsiveness of Customer Service Representative
Customer visit frequency of Customer Service Representatives
Processing Time of Complaints
Satisfaction with Complaint Handling
Technical Team Performance
Clear selection
E. Please rate the following for the usage of Elsan’s website
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
File Downloading (Product Catalogue, Quality Documents, Price List)
Freight Tracking and Tracing Module
Ease of finding information of interest
Clarity of the writing
Timeliness
Clear selection
What else would you like to see on our website?
F- Do you have any other comments that you would like to share with Elsan?
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