Your capsule booking is not confirmed until your booking form is completed, your card authorisation form has been completed, and payment has been received by Child Safety Solutions.We will be as flexible as possible with regard to your date, however, it is recommended to booking in your capsule installation for two weeks prior to your due date to avoid disappointment. We recommend placing your capsule hire booking at least two to three months ahead of time if you are after a specific type of capsule. We will endeavour to accommodate last minute requested, however no guarantees can be made if adequate notice is not received. Capsules are available on a first come, first served basis, and newer capsules are generally given to those who have booked their capsule hire well in advance.
Cancellations must be received in writing via email. Cancellations with more than 30 days price to hire start date will receive a full refund. Cancellations between 14-30 days prior to hire start date will receive a 50% refund only. Cancellations less than 3 days prior to the hire start date will not receive a refund unless special circumstances apply.
Please ensure you advise Child Safety Solutions of any changes to your baby’s expected arrival date and/or preferred installation date .
Baby capsules, prams and adapters are to be used in accordance with the manufacturer's instructions. It is the hirer’s responsibility to ensure that suitable adjustments are made to accomodate the child as they grow. The hirer assumes all liability If they choose to use items against manufacturer guidelines.
Capsules, Prams and Strollers are not under any circumstances to be taken near sand. An excess cleaning fee will be charged if the equipment has been taken onto the sand. All hire equipment is to be returned in good clean, working condition. Whilst we are understanding of the messes children make, if equipment is returned in a condition that requires more cleaning the usual, an additional cleaning fee may apply.
The risk in the equipment and all insurance responsibility for theft, damage or otherwise will pass to the Hirer immediately on the equipment being delivered to the Hirer ortaken from the Supplier’s premises.The Hirer accepts full responsibility for the care, safekeeping and return the equipment in good working order.The Hirer assumes all risk and liability for loss, damage or injury to persons or to property of the Hirer, or third parties arising out of the use, installation or possession of any ofthe goods sold by the Supplier, unless recoverable from the Supplier on the failure of any statutory guarantee under the ACL.The Hirer must either insure the equipment against loss, theft or damage beyond economic repair on a ‘new for old’ basis, or alternatively indemnify the Supplier in a similar amount. All monies received by the Hirer from an insurance company or from any other source in settlement of such claims, must be paid to the supplier on demand.The Hirer must not compromise any claim without the expressed consent of the Supplier.Additionally: In the event of a vehicle collision the hirer agrees to notify Child Safety Solutions within 12 hours of collision.The Hirer agrees to stop use of the child’s car restraint until instruction given from Supplier.