Customer Satisfaction Survey

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Customer Satisfaction Survey

(Customer Service Department and Railway Test Circuits)

Dear Customer,

Satisfaction of our customers is our number one priority, and that is why we would like to ask you to fill in the following questionnaire as a part of our service improvement process. Thank you very much for taking the time to answer the questions.

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Customer: *

Order: *

How do you evaluate the technical level of the infrastructure; do you have any comments or suggestions regarding the infrastructure?

1 = best rating, 5 = worst rating

Large Test Circuit *

1

2

3

4

5

Please add your comments and any recommendations for improvement:

Small Test Circuit *

1

2

3

4

5

Please add your comments and any recommendations for improvement:

Power supply station and traction system *

1

2

3

4

5

Please add your comments and any recommendations for improvement:

Halls for test preparations (incl. storage and office areas): *

1

2

3

4

5

Please add your comments and any recommendations for improvement:

IT infrastructure of the Velim Test Centre *

1

2

3

4

5

Please add your comments and any recommendations for improvement:

Are you satisfied with the daily communication with the Customer Service Department employees? *

1

2

3

4

5

What services do you miss at the Velim Test Centre?

We would like to ask you for any comments and improvement suggestions to our company, not only in the above-mentioned areas. Any feedback would be greatly appreciated:

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