Consumer attitudes to restaurants and retail post-lockdown
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When lockdown restrictions are eased, what activities are you most looking forward to doing first? *
(Put each option in order of preference, with 1 being most important. Each number can only be selected once) If viewing this on a mobile you may need to scroll right or turn your phone to view in landscape. You should see 7 columns.
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Go shopping for non-essential items (like fashion and tech)
Eat out at a restaurant or cafe
Go to the cinema
Drink at a pub or bar
Go to a music or theatre performance
Go to a sports match or sports event
Go to an activity centre (indoors or outdoors)
Once restaurant restrictions have been lifted, how long will you wait before eating out?
What are the most important ways that restaurants should protect customers dining in, once they reopen?
(Select up to three answers) N.B. Digital ordering, in this context, is technology (app/web/tablet) used to order, in advance or order and pay for food, from a table, without waiter interaction.
How important will the following factors be when choosing restaurants to eat in at or take away from post-lockdown? *
(Rate each option on a scale of 1-5, with 1 being most important and 5 being least important) N.B. Digital ordering, in this context, is technology (app/web/tablet) used to order, in advance or order and pay for food, from a table, without waiter interaction.
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Social distancing policy
Health and safety checks
Pre-existing brand loyalty
Discounts and promotions
Locality
Clear customer communications
Restaurant's use of digital ordering technology
How will you access information about a restaurant you might want to visit post-lockdown?
(Select all that apply)
Are you more or less likely to trust retailers, restaurants and brands after lockdown that you were loyal to before it?
Thinking about the retailers, restaurants and brands you feel likely to trust after lockdown ends, what have they done to make you feel this way?
(Select all that apply)
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