Chromebook Repair Request
Please use this form to request Hardware support for an Alpena Public Schools Chromebook. Hardware is considered the device itself which includes charging issues, accidental damage - including a broken screen or keys not working, etc.
Please Note: All recipients of a device were provided insurance information to protect against accidental damage. Some items may/may not be covered by insurance and if insurance wasn't purchased, the parent/guardian may be responsible to cover the cost of the repairs.
This form is NOT to report website, software, or "how do I" issues. For those questions - please contact your child's teacher.
Alpena High School
Ella White Elementary
Thunder Bay Junior High
Please provide your best contact method (phone number or email address). Please note - email is the preferred method if possible.
ID number of the damaged Chromebook (on the bottom of the device. Typically in the format LCP-xxxx or via a red asset tag)
What damage/hardware issue are you reporting? (check all that apply)
Device will not power on after charged.
Broken keyboard or keys
Webcam/mic doesn't work properly
Touch pad isn't working properly
Did you purchase the optional device insurance?
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This form was created inside of Alpena Public Schools.