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Band Hatton Button Client Survey
At Band Hatton Button we really appreciate our clients feedback. We are always looking for ways in which we can improve our service and are committed to acting on any issues raised. Our purpose is to deliver excellent legal services and we are passionate about ensuring we live up to this every day. By treating our clients with care and compassion and by always going the extra mile we strive to ensure our clients are completely satisfied with the service and advice they receive from us.
We would be very grateful if you could take a few moments to complete this Client Survey based on your recent experience with us. Your response to this form will be treated in the strictest of confidence (unless stipulated re quotes).
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Email
*
Your email
Your name
Your answer
Which members of staff did you deal with?
Your answer
How satisfied were you with the staff you dealt with?
Very Dissatisfied
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Very Satisfied
Clear selection
How satisfied were you that the staff you dealt with explained things to you in plain English, avoiding the use of legal jargon?
Very Dissatisfied
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5
Very Satisfied
Clear selection
How satisfied were you with response times & that you were kept informed throughout the process?
Very Dissatisfied
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4
5
Very Satisfied
Clear selection
How satisfied were you that our staff were friendly and approachable?
Very Dissatisfied
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4
5
Very Satisfied
Clear selection
How satisfied were you that we outlined costs to you at the beginning and kept you informed of ongoing costs throughout?
Very Dissatisfied
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5
Very Satisfied
Clear selection
How satisfied were you with us, on the whole, at the end of the process?
Very Dissatisfied
1
2
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5
Very Satisfied
Clear selection
How did you come to find us? (For example, search engine, advertisement, etc, please state which)
Your answer
Would you use us again?
Yes
No
Clear selection
Would you recommend us to others?
Yes
No
Clear selection
Please use this space to tell us more about your experience with us.
Your answer
If you are willing, please provide a quote you would be happy for us to use in our external marketing.
Your answer
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