Flame Scanner Return Material Authorisation (RMA) Request-Form
We are sorry to hear the product you received did not meet your needs. This form is intended to gather the minimum amount of information required to provide you with a RMA number. Please fill in the form as completely as possible.
Upon receipt of your RMA request, we will validate the warranty status of the product based on the serial number provided and a RMA number will be assigned. Please be informed that the decision of returning the product is based on a case to case base. A technical support engineer may contact you to troubleshoot the problem prior to the issuance of a RMA number. Together with the RMA number you will receive all the necessary details for shipment. Please do not return any items without including a RMA number in the shipment.
Remember if you have any equipment problems, we are pleased to provide you support and assistance via phone 0043 7613 / 44 974 - 0 or email at
Please note: All fields marked with an asterisk (*) are required fields. If information is unknown or not applicable, enter TBA or N/A.
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