Upon receipt of your RMA request, we will validate the warranty status of the product based on the serial number provided and a RMA number will be assigned. Please be informed that the decision of returning the product is based on a case to case base. A technical support engineer may contact you to troubleshoot the problem prior to the issuance of a RMA number. Together with the RMA number you will receive all the necessary details for shipment. Please do not return any items without including a RMA number in the shipment.
Remember if you have any equipment problems, we are pleased to provide you support and assistance via phone 0043 7613 / 44 974 - 0 or email at firstname.lastname@example.org.
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