Viewer Support
Name *
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Email Address *
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Issue Information
Type of Issue *
If you are experiencing an issue with comments (including log in issues), please contact support@spot.im directly.
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Issue Description *
Please be as descriptive as possible. Helpful information includes what does or does not load on the page, a detailed description of what you see, and any error messages.
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Frequency *
Please describe how frequently you experience this issue (does it occur every time you attempt to watch a stream, intermittently, at specific hours of the day, etc). If this occurs during specific hours of the day, please select "Other" and include the time in your description.
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Cameras *
Please list which camera(s) you experience this issue on.
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More Information
Please share anything additional that we should know.
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Usage Information
This information will give us more insight into where you might be experiencing network issues. Please answer the following to the best of your ability.
Location *
Where do you experience this issue?
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Activity *
Please list the activities that you may be doing while trying to watch HDOnTap live streams.
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Other Users/Devices *
Approximately how many other users or devices are on your network? For example, if you only have one computer connected to your network and no one else is there, the answer would be 1. If you have one computer and one cell phone connected to your network, the answer would be 2. If there are three people and each have a computer and cell phone connected, the answer would be 6.
Speed Test Results
This information is automatically populated from your speed test and should not need to be edited.
Download Speed *
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Upload Speed *
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Ping *
Your answer
Jitter *
Your answer
IP/ISP *
Your answer
Operating System *
Your answer
Operating System Version *
Your answer
Browser *
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Browser Version *
Your answer
User Agent *
Your answer
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