Viewer Support
* Required
Name
*
Your answer
Email Address
*
Your answer
Issue Information
Type of Issue
*
If you are experiencing an issue with comments (including log in issues), please contact
support@spot.im
directly.
Buffering - The stream does not play smoothly
Error Message - The player displays an error message
Page Load - The page does not load at all
Player Load - The page loads but the player does not (please select "Error Message" if an error message is displayed in the player)
DVR - Rewind/Fast-forward does not work as expected
Audio - Sound quality or volume issue
Other:
Required
Issue Description
*
Please be as descriptive as possible. Helpful information includes what does or does not load on the page, a detailed description of what you see, and any error messages.
Your answer
Frequency
*
Please describe how frequently you experience this issue (does it occur every time you attempt to watch a stream, intermittently, at specific hours of the day, etc). If this occurs during specific hours of the day, please select "Other" and include the time in your description.
Every attempt
Intermittently
Other:
Required
Cameras
*
Please list which camera(s) you experience this issue on.
Hanover 4K
Hanover POV
Hanover IR
All HDOnTap Cameras
Other:
Required
More Information
Please share anything additional that we should know.
Your answer
Usage Information
This information will give us more insight into where you might be experiencing network issues. Please answer the following to the best of your ability.
Location
*
Where do you experience this issue?
On my home network
On my work network
On a public network (coffee shop, etc.)
On my cellular network
Other:
Required
Activity
*
Please list the activities that you may be doing while trying to watch HDOnTap live streams.
Watching other live cameras online (even if on separate device)
Using a streaming service like Netflix or Hulu (even if on a separate device)
Watching online videos through YouTube or other websites (even if on a separate device)
Streaming music through Spotify or other websites (even if on a separate device)
Downloading files (even if on a separate device)
Other:
Required
Other Users/Devices
*
Approximately how many other users or devices are on your network? For example, if you only have one computer connected to your network and no one else is there, the answer would be 1. If you have one computer and one cell phone connected to your network, the answer would be 2. If there are three people and each have a computer and cell phone connected, the answer would be 6.
1
2-5
6-10
11-20
20+
Speed Test Results
This information is automatically populated from your speed test and should not need to be edited.
Download Speed
*
Your answer
Upload Speed
*
Your answer
Ping
*
Your answer
Jitter
*
Your answer
IP/ISP
*
Your answer
Operating System
*
Your answer
Operating System Version
*
Your answer
Browser
*
Your answer
Browser Version
*
Your answer
User Agent
*
Your answer
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