MSS Satisfaction Survey
We are constantly seeking to improve our services and would like to hear your opinion on our performance.
Please fill in the following questionnaire to give us your opinion and comments.
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What is the name of your company? *
What is your position? *
Based on your experience with MSS, would you recommend our services to a friend or colleague?
(1= Not at all, 5= Absolutely)
Clear selection
What services do we provide on behalf of your company?
Cocher plusieurs cases si nécessaire
Based on the services we provide, what is your level of satisfaction?
(1=Extremely disappointed, 5=Extremely satisfied)
1
2
3
4
5
Menguarding
Mobile property protection
Close protection
Cash in transit
Tracking (Vehicle/Personnel)
CCTV/Alarm Installation and Monitoring
Mobile security team (QRF)
Clear selection
MSS staff
Based on your interaction with our staff, express your satisfaction on the following points. (1=Extremely disappointed, 5=Extremely satisfied)
1
2
3
4
5
Uniforms
Cleanliness
Politeness
Competence
Attendance
Serviceability
Supervision
Training
Clear selection
Curstomer Sercice
Select the feeling that corresponds to your experience with our customer service. (1=Extremely disappointed, 5=Extremely satisfied)
1
2
3
4
5
It was easy to communicate with staff
Your question was quickly answered
Our staff were friendly and courteous
Your request has been processed satisfactorily
We allow you time
We are a source of proposals
Clear selection
We are interested in your opinion
Use this box to comment on our services. Is there something we do very well or do you have a suggestion for improvement. Being specific in your comments will allow us to take concrete corrective action.
What is your perception of the MSS brand?
When you think of MSS, what is the first word that comes to mind?
Le second...
Le troisième...
Is there a word that would better define your opinion of MSS?
If you had to describe MSS to a friend, what would you say?
What do you think of our slogan: "Your safety is our priority"?
Opinions?
If MSS sets up a foundation, what activity do you think it should focus on?
If you could improve something, what would it be?
Survey follow up *
MSS thanks you for your comments. Would you like us to contact you?
Please enter your e-mail address so that we can contact you about this questionnaire.
This concludes our satisfaction survey. Click on "Send" to validate your answers. THANK YOU!
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