Customer Satisfaction Survey
We want to hear your feedback so we can keep improving our logistics and content. Please fill this quick survey and let us know your thoughts (your answers will be anonymous).
1. SALES
Sale representative responsive to your inquiries. *
Poor
Excellent
Would you like to hold a in-service / lunch and learn about our products. *
Accuracy of orders entered and all necessary information is being labeled. *
Poor
Excellent
Timely notification of any delays, back-orders, deviations on the original order. *
Poor
Excellent
Handling your changes to the original order. *
Poor
Excellent
Accuracy of the invoices. *
Poor
Excellent
Turn-around time on your orders. *
Poor
Excellent
2. MARKETING
Are our order forms helpful and easy to use. *
Poor
Excellent
Is our parts book user friendly / easy to navigate. *
Poor
Excellent
What is a feature you wish our website had. *
What other products (or product features) would you like us to offer or add on. *
Is our website easy to navigate? Did you have any problems. *
Would you prefer price discounts or rebates on our promotions. *
What other changes on our website would you like to see in the future. *
3. CUSTOMER SERVICE
Responsiveness to your inquiries about an order in-process. *
Poor
Excellent
Concerns or questions are adequately addressed by email / phone. *
Poor
Excellent
Handling of your complaints. *
Poor
Excellent
4. PRODUCTS QUALITY
Compliance of products delivered to the specified requirements. *
Poor
Excellent
Value and cost-effectiveness of the product. *
Poor
Excellent
Reliability of the product. *
Poor
Excellent
5. DELIVERY
On-time delivery. *
Poor
Excellent
Completeness of the order delivered. *
Poor
Excellent
Packaging of the order delivered. *
Poor
Excellent
The shipping process. *
Poor
Excellent
6. OVERALL
"How does FMH (Future Mobility Healthcare) Inc. compare with other suppliers for similar products and services?" *
Poor
Excellent
What would you like to see FMH Inc. provide to you in order to become your Preferred Provider for products and services?
Do you require more information and communications regarding our products or updates?
Do you feel like your needs, as a French-speaking client, are being met? If no, please advice us how we can improve.
Any other comments you would like to add.
Your Name.
Company Name.
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