Gerstein Reference Statistics Form
For questions received at the back up desk or through personal email or phone. Not for consultations, chat or ask.gerstein interactions.
1. Who answered the question? (optional)
2. How did the question arrive?
3. What type of question was it?
Definitions for question 3
In-depth reference - Interactions that require library resources or expertise, including quick topic or subject searches.

Lookup or referral - involves locating a known item or a referral to a service point or staff member within or outside the library or confirming whether a specific service exists and where. Often starts with "Is there...?" or "Do we have...?". Examples - needs to know where to go for help with writing an essay, is there writing help? Do we have this book/article/journal?

Technical - involves facilitating or troubleshooting the use of physical equipment or technology. Typically, begins with "how do I...?". Examples: How do I print here? Stapler is out of staples. I can't connect to the WiFi.

The time it takes to answer a question does not determine its category.

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