Gerstein Reference Statistics Form
For questions received at the back up desk or through personal email or phone. Not for consultations, chat or ask.gerstein interactions.
1. Who answered the question? (optional)
2. How did the question arrive? *
3. What type of question was it? *
Definitions for question 3
In-depth reference - Interactions that require library resources or expertise, including quick topic or subject searches.

Quick questions/lookup/referral - involves locating a known item or a referral to a service point or staff member within or outside the library or confirming whether a specific service exists and where. Also includes facilities, privileges and hours.

Directional - Simple and quick point-the-way questions, both on and off campus. Where are the bathrooms? Where is study room 2105? Where is the MADLab? How do I get to the Toronto Reference Library?

Technical - involves facilitating or troubleshooting the use of physical equipment or technology. Typically, begins with "how do I...?". Examples: How do I print here? Stapler is out of staples. I can't connect to the WiFi.

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