SURVEI PELAYANAN KEIMIGRASIAN (SURVEY OF IMMIGRATION SERVICES)
KANTOR IMIGRASI KELAS II TPI SINGARAJA
Jenis Kelamin (Gender)
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Pendidikan Terakhir (Last Education)
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1. Bagaimana pendapat Saudara tentang kesesuaian persyaratan pelayanan dengan jenis pelayanannya ? (What do you think about the compatibility of the service requirements with the type of service ?)
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2. Bagaimana pemahaman Saudara tentang kemudahan prosedur pelayanan di unit ini ? (How do you understand the ease of service procedures in this unit? )
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3. Bagaimana pendapat Saudara tentang kecepatan waktu dalam memberikan pelayanan ? (What is your opinion about the speed of time in providing services?)
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4. Bagaimana pendapat Saudara tentang kewajaran biaya/tarif dalam pelayanan ? (What is your opinion about the reasonableness of costs / tariffs in service?)
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5. Bagaimana pendapat Saudara tentang kesesuaian produk pelayanan antara yang tercantum dalam standar pelayanan dengan hasil yang diberikan ? (What do you think about the compatibility of the service products listed in the service standards with the results provided?)
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6. Bagaimana pendapat Saudara tentang kompetensi/kemampuan petugas dalam pelayanan ? (What do you think about the competency / ability of officers in service?)
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7. Bagaimana pendapat Saudara tentang perilaku petugas dalam pelayanan terkait kesopanan dan keramahan ? (What is your opinion about the behavior of officers in the service regarding politeness and friendliness?)
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8. Bagaimana pendapat Saudara tentang kualitas sarana dan prasarana ? (What is your opinion on the quality of facilities and infrastructure?)
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9. Bagaimana pendapat Saudara tentang penanganan pengaduan pengguna layanan ? (What do you think about handling service user complaints?)
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