Patron Survey
Dear Friend,
We are conducting a survey to help us learn what you consider important about our library. Our goal is to improve the amenities, services, and programs that the library has to offer, but we cannot do that without your input. Please take a moment to answer the following questions about your neighborhood PCL Library. Thank you!
1. Do you have a library card?
2. What is your approximate age?
3. Which is your neighborhood library? Select one.
4. Which other libraries in the PCL system do you visit? Select all that apply.
If you visit more than one PCL library, what are your reasons for doing so? Describe what each offers.
Your answer
If you visit libraries NOT in the PCL system, such as Providence Public Library (downtown), Cranston Public Library or a college library, please name the ones do you go to. Describe what each offers.
Your answer
5. How do you usually get to the library?
6. How often do you go to the library?
7. LIBRARY MATERIALS
Using a scale of 0 = Not at all Important to 4 = Very Important, please rate the following by selecting one answer per item.
0
1
2
3
4
Hardcover and paperback books
Ebooks
Magazines & Newspapers
DVDs
Music CDs
Audio Books
Puzzles and games
Toys for Kids
Access to books from other libraries
Books/materials in another language besides English
If non-English books are important to you, what language would you prefer?
Your answer
I wish that PCL had more (example: types of books? other materials?)
Your answer
8. ONLINE AND TECHNOLOGY SERVICES
Using a scale of 0 = Not at all Important to 4 = Very Important, please rate the following by selecting one answer per item:
0
1
2
3
4
WiFi access
Access to computers
Access to printers
Access to scanners and/or fax machine
Hotspot lending
Introduction to new technologies (i.e., virtual reality, latest devices/games/online services, etc.)
Computer Workshops or Classes
Computer Help, One-on –One
If you regularly use a library computer, do you do so to
Do you have a computer in your house?
Do you have WiFi access in your house?
9. LIBRARY PROGRAMS AND SERVICES
Using a scale of 0 = Not at all Important to 4 = Very Important, please rate the following by selecting one answer per item::
0
1
2
3
4
Adult Programs (classes, speaker programs, performances, etc.)
ESL Classes
Book clubs
Craft Workshops
Children’s Programs (storytimes, school readiness programs, afterschool programs, etc.)
Homework Help (for myself or youth in my care)
Research Assistance from library staff
Help with job searches
Library events calendar on PCL website
Other programs and services that are important to you?
Your answer
How approachable do you find the library staff?
How easy is it to use the library and find what you are looking for?
10. OTHER REASONS YOU VISIT THE LIBRARY
Using a scale of 0 = Not at all Important to 4 = Very Important, please rate the following by selecting one answer per item::
0
1
2
3
4
It is a clean, inviting place.
Community meeting rooms
Quiet work space
Place to meet friends/neighbors
Study rooms and reading areas
Friendly, helpful library staff
Museum or recreational passes
Help with job searches
Library events calendar on PCL website
11. FINDING OUT ABOUT THE LIBRARY EVENTS AND PROGRAMS
How do you prefer to obtain information about the library?
Do you follow PCL on social media (Facebook, Twitter, Instagram)?
Do you subscribe to PCL's monthly online eNewsletter?
If you answered no and would like to subscribe to PCL's e-newsletter, type your email below
Your answer
What could PCL do more/better to help you get the information about the library that you need?
Your answer
12. LIBRARY AND COMMUNITY
What do you value MOST about your neighborhood library?
Your answer
13. How could this library or its services be improved? What changes or additional services/programs would encourage you to come to the library more often?
Your answer
14. Would you like to volunteer to help out at the library? If so, what would you like to help with? Please provide your name and contact information.
Your answer
HOURS OF OPERATION
How satisfied are you with your library’s hours of operation?
If my library could remain open more hours, which would you MOST prefer? Pick one.
Thank you for completing our survey! If you would like to be included in a drawing to win a $100 gift card to Stop & Shop, lease type your name, phone and email below. One winner will be selected at random. *You must complete this survey in order to be eligible for the drawing.
Name
Your answer
Phone
Your answer
Email
Your answer
Thank you for your time to assist us in making our libraries the best they can be!
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