Freshworks Analytics offers AI-powered predictive capabilities in the form of Forecasting for Freshdesk. With Forecasting, you can now see projections for how your operational metrics would turn out for your current month and the next. Backed by robust AI algorithms, the feature takes into account several factors such as historical data, trend analysis, seasonality, etc. Forecasting enables Admins on Freshdesk to predict their incoming ticket volume, first response time, and resolution time metrics based on historical data, Trend Analysis, seasonality, etc. It helps customer support admins make business decisions and achieve operational excellence.

This form is an interest form for participating in the Early Access Program for Analytics Forecasting. Currently, it is available for Enterprise (Forest) users only