Airline Survey
The following questions seek the opinions and experiences of air travellers in the UK. This research is strictly for academic purposes in partial fulfilment of an undergraduate dissertation. Your identity is not required and the responses you provide will remain entirely confidential. Please only complete this survey if you currently reside in the UK. Thank you for your contribution.
* Required
1. How often do you fly on average?
*
Less than once a year
1-3 times a year
4-9 times a year
10 times or more a year
2. For which of the following reasons do you fly?
*
Business
Leisure
Both business and leisure
3. What is your annual income level?
*
Below £20000
Between £20000 and up to £40000
Between £40000 and up to £60000
Above £60000
Prefer not to say
4. Which of these best describes your typical pattern of air travel?
*
Within the UK and Europe
Outside of Europe
Both within and outside Europe
5. With whom do you normally travel?
*
Alone
With friends or family
Other
6. Please rate how important each of the following aspects are in influencing your choice of airline.
*
(1 being the least important, 5 being the most important)
1
2
3
4
5
Air fare
Seat comfort
Meals
Location of departure/destination airports
Baggage allowance
Baggage handling
On-time performance
In-flight entertainment
Customer service
Direct flight
Departure/ arrival day and time
Safety record
1
2
3
4
5
Air fare
Seat comfort
Meals
Location of departure/destination airports
Baggage allowance
Baggage handling
On-time performance
In-flight entertainment
Customer service
Direct flight
Departure/ arrival day and time
Safety record
7. When flying full service/traditional airlines, how satisfied are you generally with the level of service you receive in comparison to the price you pay?
*
Not satisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
8. Do you consider yourself to be loyal to any full service/traditional airline?
*
Yes
No
9. If yes, what keeps you loyal?
Frequent flyer miles
Service quality
Nationalism/patriotism
Other:
Clear selection
10. Have you ever flown with a budget/low-cost airline before?
*
Yes
No (go straight to question 13)
Not sure (go straight to question 13)
11. Why did you choose to fly a budget/low-cost airline?
It was cheaper
It flew directly to/from where I wanted
It saved me the time and hassle from using a more congested airport
It was more reliable
It had a better time schedule to suit me
Other:
12. When flying budget/low-cost airlines, how satisfied are you generally with the level of service that you receive in comparison to the price you pay?
Not satisfied
Neither satisfied nor dissatisfied
Satisfied
Very satisfied
Clear selection
13. Which of these critical statements about budget/ low-cost airlines do you agree with?
*
Choose all options which apply
They deceive customers through their pricing tactics
They encourage further damage to the environment
They offer little protection in the event of flight delays or cancellations
They make flying an unpleasant experience
They have poorer customer service
They are less safe
None (go straight to question 15)
Required
14. Do any of these points you agree with make you completely disregard flying with budget/low-cost airlines?
Yes
No
Clear selection
15. Would you consider using a budget/low-cost airline for long haul flights (e.g. Europe to America) in the future?
*
Yes
No
16. Please give the reason why for your answer to question 15.
*
Your answer
Submit
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google.
Report Abuse
-
Terms of Service
-
Privacy Policy
Forms