WiFi Help Form
First Name Last Name *
Your answer
What is the exact room number or location where the problem is happening? *
Your answer
Building *
Date/Time of Problem *
What device are you using? *
Which Wireless Network are you on? *
How many people are having this problem? *
Your answer
What apps or program are you using? *
Your answer
How many wireless fan bars do you have? *
Your answer
How many wireless fan bars do others have? *
Your answer
Try going to www.msn.com and www.google.com. Can you get to those? *
Additional Points: iPads are "sticky" when it comes to wifi, meaning they will try to stay attached to an access point as long as possible. So if a student connects to an access point in the west end of the building and goes to a class on the east end, the iPad will try to stay connected to the original access point as long as possible, even though there may be a closer access point with a better signal. Have the student turn off their iPad, wait for 10 seconds, turn it back on and let it connect to the closer access point.
Your answer
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