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WiFi Help Form
First Name Last Name
Your answer
What is the exact room number or location where the problem is happening?
Your answer
Building
Date/Time of Problem
MM
/
DD
/
YYYY
Time
:
What device are you using?
Which Wireless Network are you on?
How many people are having this problem?
Your answer
What apps or program are you using?
Your answer
How many wireless fan bars do you have?
Your answer
How many wireless fan bars do others have?
Your answer
Try going to www.msn.com and www.google.com. Can you get to those?
Additional Points: iPads are "sticky" when it comes to wifi, meaning they will try to stay attached to an access point as long as possible. So if a student connects to an access point in the west end of the building and goes to a class on the east end, the iPad will try to stay connected to the original access point as long as possible, even though there may be a closer access point with a better signal. Have the student turn off their iPad, wait for 10 seconds, turn it back on and let it connect to the closer access point.
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