CFCU Mortgage Survey
Name of borrower(s):
Your answer
Name of mortgage officer:
Your answer
What factors influenced you most in choosing Constellation FCU? (Check all that apply.)
On a scale from 1 to 5 (1=Poor; 5= Excellent), how would you rate our overall service?
On a scale from 1 to 5 (1=Poor; 5=Excellent), how would you rate our efficiency?
On a scale from 1 to 5 (1=Poor; 5=Excellent), how would you rate the service and knowledge of your mortgage officer?
Were you kept informed during the loan application process?
Was information about your loan and lending process explained to you in clear, easy to understand terms?
Was all the paperwork completed properly and on time for your closing?
Did Constellation FCU handle your closing?
Was the closing performed professionally and efficiently?
At your closing, were the documents explained and your questions adequately addressed?
Would you recommend your loan officer to a relative or friend?
Do you have a friend or family member who would be interested in services from Constellation FCU?
Your answer
If you have received mortgage financing from a financial institution other than Constellation FCU, how would you rate our service in comparison to that company?
In recalling your mortgage experience with us, is there any one item that stands out above all others as memorable?
Your answer
How specifically could we improve our service to you?
Your answer
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