Standard Order Procedure Quiz

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Email *

What is your name? *

What are your agent initials? *

We will use the Standard Order Procedure on every Orders account. *

10 points

True

False

The Standard Order Procedure refers to: *

10 points

The order form that several client's websites use.

The script that we use for several of our accounts.

The payment processing service that several client's use for their orders.

When presented with the option to log into the caller's account on the client's website, we should.. *

10 points

We will enter their email address and select "Checkout as Guest" or uncheck "Save my information for faster checkout."

Gather their password, log in, and place their order. We will then advise them to change their password.

We will never be presented with this option.

If there's a checkbox that says "My billing address is the same as my shipping address" and the caller says that their shipping address is the same as their billing, we will... *

20 points

Uncheck the box.

Check the box.

If you are presented with the following shipping options for the order and your client has no preference, which will we select? *

10 points

Standard Shipping for $9.99

Next Day Air for $120

Expedited Shipping for $55

Free Shipping

We take the following payment options (select all that apply): *

20 points

Credit/Debit Card

PayPal

Purchase Order

GPay

ApplePay

e-Check

PayPal Credit

Required

Before we gather payment information we will confirm the following information (select all that apply): *

20 points

Items being purchased

Tax (If any)

Grand total

Shipping Costs (If any)

Subtotal (Cost of the items in the cart)

Product SKU

Tracking Number

Required

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